U.S. General FAQ

Where Are U.S. General Tool Boxes Made?
Harbor Freight’s U.S. General tool boxes & tool storage are designed in Calabasas, California at our state-of-the-art design center and built by our industry’s leading manufacturers of tools. By searching worldwide, Harbor Freight is able to create relationships with some of the industry’s leading manufacturers of tools. We work closely with each of our partners to ensure that all of our products are safe to use and will last our customers for years to come. In most cases these manufacturers are the same ones that produce products for other big name brands, but because we buy directly from them and sell directly to our customers, our prices are much more competitive.

The Quality of Our Products
It is important that all of our products, including U.S. General, offer more than just an incredible value, they must also be reliable and can stand up to our customers’ needs. Our tools are tested in quality assurance laboratories both in our partnered factories, as well as, our local California based facility and come backed by a 100% satisfaction guarantee.

When looking at developing our U.S. General Series 2 refresh we knew that meticulously crafting each of its components was important for its success. We started with building the boxes from a thick welded steel construction – built to withstand the toughest professional environments. Tool organization requires space, so it was important to improve Series 2 capacity by offering extra deep drawers. We knew this would require heavy-duty drawer sliders, built with strong and smooth ball-bearings, to not just give the drawers structural stability but make them easy to open and close quietly. Finally, the box would require extreme support, so we upgraded the heavy-duty casters to easily mobilize the carts close to your workstations. When combined, these enhancements have helped us create a product providing even more value for our customers.

Wide Selection of Storage Options
We know that everyone has different storage needs, that’s why we made U.S. General Series 2 one of Harbor Freights most modular brands. So whether you are looking for a highly mobile solution or lots of storage capacity, U.S. General has you covered. Customers have the flexibility to combine roller cabinets, top chests, end cabinets, and lockers to customize their own dream tool storage system.

Our Promise
We know it isn’t enough to only provide quality tools at unbeatable prices, we need support our customers throughout the life of their product. By offering a 90-day no hassle return window, extended service protection plans, and in-stock replacement parts, our goal is to ensure our customers feel confident they are getting the most out of their U.S. General products.

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